Name: Samantha Graff
Position/Role: Account Specialist - Hair Replacement
At Jon Renau since: April 2016
Tell us about yourself.
I was born in Okinawa, Japan and lived there for a few years then moved to San Diego and have been here ever since! I am a new mom to a little boy who recently turned one. I enjoy spending my free time with my family, whether it be just hanging around the house or out exploring. I am a definite foodie and love trying new places! One thing that you might not know about me is that despite the makeup and acrylic nails, I have a passion for cars and enjoy working and modifying them.
What is your personal motto?
Be silly, be honest, be kind.
Tell us about your Jon Renau journey.
I first started at Jon Renau back in April of 2016 as a Customer Service Representative and then was promoted to the Hair Replacement team as an Account Specialist. The most important thing I have learned during my journey is that there is so much to learn! Even when you think you must know it all by now, there is always more. Not to discredit ourselves, I like to think of this as fine tuning. The world evolves every day, things change—it is up to us to stay relevant and innovative, as well as empathetic in an industry where our clients just want to look and feel like themselves.
What has been your proudest moment at JR?
It’s hard to pick just one! But I love hearing when our clients call us back and tell us how happy their clients are with their new piece. It’s a good feeling knowing that you’re making someone’s day.
What is your favorite wig or hairpiece?
Toppers! They are for EVERYBODY!